Hi Caliber IT Solution

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Hi-Caliber IT implements Genesys Infomart 7.6 Solution with Interactive Insights and custom reports.

Hi-Caliber IT is upgrading Genesys from 6.5 to 7.6.

Hi-Caliber IT starts working on IVR solution with custom screen pop.

Hi-Caliber IT Wraps up a WFM project with City of New York.

Hi-Caliber IT starts working on a predictive dialer Solution.

Hi-Caliber IT delivers a website portal integrated to multichannel contact center.

Hi-Caliber IT signs a contract for remote database and platform support contract.

Quality IT Services with competitive pricing

We implement and support solutions focused on :-

Customized support for various products/applications.

"Our quality with competitive pricing is an excellent option for clients."

Our goals include soup-to-nuts service covering discovery, architecture, design, development, testing, deployment and post production support/maintenance. We offer on-site, off-site and hybrid solutions catering to the needs of customers in different vertical markets.

Call us or Send us an email with your RFQ/RFI/RFP and we will call you.

Through Excellence, Quality, Integrity and Commitment we deliver low cost tailored solutions on-time and within Budget. We can provide excellent references to prove the above statement.

Ability to work in different Verticals including Finance, Insurance, Healthcare, Pharma, Retail, Government, Energy, Education, Real-estate, Telecom/Wireless, Transportation/Travel, Media, Automotive and Consumer.

Adapt, align and attach to the customer strategic goals & objectives.

Hi-Caliber announces availability of low cost hosted IVR and CTI solutions for customers.

Hi-Caliber adds multimedia channels like email, chat response to customer interaction channels.

Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center.

Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas.

We are happy with the Professional services you have delivered - a major Systems integrator

Our claims collections are great due to your outbound solution -An insurance company

Hi-Caliber IT has delivered real-time and historical reports that helped not only manage our contact center efficiently but also improve our revenues.

Hi-Caliber IT provides great support. You have solved our problems faster than we imagined reducing downtime. Thank you for all the great help this past year -A Credit Card issuer