Moving to Business Cloud? 3 Questions to Ask SAP Hybris Cloud for Service Provider

Information may not be reliable

Field service technicians often serve as representatives for your business when dealing with customers. Hence, they need to be able to access the right information quickly and efficiently to show that their service can live up to what customers expect from your brand. SAP Hybris Cloud for Service may boost the ability of your business to deliver excellent service to keep your customers happy. Cloud for Service is a critical application that can enhance your ROI in terms of fiscal management and customer satisfaction, but you need to be careful when deciding to move your business to the cloud. Be sure to ask the following questions to a SAP Hybris Cloud for Service provider before moving to the cloud:

1. Are you an SAP Hybris Implementation Partner? - Make sure that the provider is an SAP Hybris Regional Silver Implementation partner. That way, you can be confident that they are experienced and qualified in providing industry leading and advanced B2C and B2B customer engagement solutions using digital technologies such as Hybris Marketing and Hybris E-Commerce. Explore the other certifications of the provider and make sure they have been granted the SAP Recognized Expertise, a certification that shows their competence in sales, service, and marketing cloud solutions in the US.

2. How many years have you been implementing Hybris solutions? - The question can help you verify the provider’s experience. Some of the best providers of SAP Hybris Cloud for Service have at least eight years of experience in implementing SAP web shops and integrating functional areas such as campaign management and marketing, and customer experience and optimization.

3. What can you get out of Cloud for Service? - SAP Hybris Cloud for Service should come with a self-service web portal and a dedicated interface for CTI (computer-telephony integration). The platform can be integrated with analytics tools for social media to aid proactive interactions with customers. The solution should enable customer service and client relations specialists to access escalations, key service metrics, and ticket status on-the-go to enhance access to CRM services. Likewise, it should provide easy access to product warranty and registration information to aid service agents with cross-selling and up-selling.

About the Author:

Knack Systems is a Premium Partner of SAP with a focus around Customer Management, which includes Cloud Solutions, Hybrid Solutions, E-commerce, and Analytics. Knack Systems provides end-to-end services in SAP transformation programs, including solution roadmaps, implementations, integration services, rollouts, support, upgrades, testing, and package evaluations.